Ibiza Rocks Hotel are now recruiting for a number of positions at the Ibiza Rocks Hotel for this summer:

FOOD & BEVERAGE MANAGER
Overseeing several bars and restaurants, the role of the F&B Manager is a new addition to our small ‘hands on’ Hotel Management team. Reporting to the Operations Manager, you will head up a team of up to 40 bar and waiting staff at the busiest times during our events. Previous experience in a similar role is essential. Fluency in Spanish will be an advantage.
Responsibilities to include:

• Ensure consistent brand service standards are delivered in each area
• Evaluate levels of customer satisfaction with a focus on continuous improvement
• Provide effective leadership to the F&B teams to ensure targets are achieved and budgets maintained
• Be aware of trends and propose ideas to build the range and quality of F&B
• Implement Stock Control Procedures

FRONT OF HOUSE MANAGER
We are looking for a dynamic Front of House Manager which is also a new position at the Hotel. It is a very challenging role for someone with experience in leading busy 24 hour Front of House/Reception teams. Reporting to the Operations Manager, the role requires a proven track record in providing outstanding customer service and creation and implementation of administration procedures. Fluency in English and Spanish is essential.
Responsibilities to include:

• Leading the reception/night teams to deliver outstanding customer service
• Main point of contact between front of house team and all other Hotel departments
• Ensure consistent brand service standards are delivered throughout the department
• Evaluate levels of customer satisfaction with a focus on continuous improvement
• To be aware of the day to day reception/night team activities and report on any issues that arise regarding the front of house operation
• Resolving all customer issues effectively and efficiently in resort

HOTEL PROMOTIONS TEAM LEADER
Both our Hotels employ Promotions Teams that effectively replace the traditional roles of resort representatives. The teams are entirely focused on delivering outstanding customer service and promoting the in-house day and nighttime event programme. The team also offer concierge type services with ticket sales for external venues and excursions.
We are looking for an experienced leader to head up a small team of 3/ 4. You will ideally have worked previously for an overseas tour operator in a similar team leader role but be committed to working as a part of the team. Excellent communication, administration and organisational skills are essential. Fluency or as a minimum, a good understanding of Spanish would be an advantage.
Responsibilities to include:

• Achievement of excellence in customer service as assessed by customer satisfaction scores.
• Marketing and promotion of in-house and external events to Hotel guests
• Management of ticket and excursion sales, ensuring that sales targets are met by the Promotions Team
• Financial management and administration of all sales income.
• Liaison with external suppliers and venues
• Effective communication between your team and all Hotel departments
• Resolving all customer complaints effectively and efficiently in resort

ACCOMMODATION AND FLIGHTS TO AND FROM RESORT ARE INCLUDED WITHIN YOUR PACKAGE

HOTEL PROMOTIONS TEAM
The role of the Promotions Team is summarised above. Reporting to the Hotel Promotions Team Leader, we are looking for highly motivated, reliable individuals to join our small Promotions Team. Outstanding customer service and selling skills are essential as will be your knowledge of the current music scene. You must be an excellent communicator at all levels, have strong sales ability and be a committed team player.
Responsibilities to include:

• Achievement of excellence in customer as assessed by customer satisfaction scores.
• Marketing and promotion of in-house and external events to Hotel guests
• Ticket and excursion sales

ACCOMMODATION AND FLIGHTS TO AND FROM RESORT ARE INCLUDED WITHIN YOUR PACKAGE

ENTERTAINMENTS MANAGER
Reporting to the Operations Manager, the Entertainments Manager will provide creative input and together with a small team, will be responsible for delivering a full daytime and evening entertainment programme. As one of the leading “Rocks” brand ambassadors, you will be confident on the microphone and knowledgeable about the current music scene. DJing skills and a working understanding of Spanish will be an advantage.
Responsibilities to include:

• Managing the in-house event programme for the season
• Providing feedback and creative input into the ongoing improvements of the event programme
• Together with the Promotions Team, maximising attendance and participation at all in-house events
• Liaising with pool party DJs/Entertainers/Promoters
• DJing as required

ALL POSITIONS CARRY A BASIC SALARY AND BONUS BASED ON TARGET ACHIEVEMENTS. SALARY WILL BE DEPENDENT ON EXPERIENCE
PLEASE SEND A FULL LENGTH PHOTO AND UP TO DATE CV TOGETHER WITH A BRIEF STATEMENT IN NO MORE THAN 100 WORDS ABOUT WHY YOU FEEL YOU WOULD BE AN ASSET TO OUR TEAM TO JOBS@IBIZAROCKSHOTEL.COM
CLOSING DATE FOR ALL POSITIONS IS 12 FEBRUARY 2010

No related posts.

This entry was posted on Thursday, January 14th, 2010 at 1:14 pm and is filed under Ibiza Rocks Hotel 2010, jobs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.